In a resource-constrained environment, retailers and restaurants are looking for innovative ways to unlock growth. Using an operational excellence lens to scale is critical, or you risk doing more harm than good. To avoid jeopardizing customer and employee satisfaction, your business needs to develop a shared understanding of operational excellence and invest strategically in initiatives that boost efficiency, empower employees, and deliver consistent, exceptional brand experiences.
Yet achieving operational excellence is easier said than done. Leaders often struggle to develop the right strategies for change or are caught in reactive cycles of putting out fires. There’s a better way. Join Pizza Hut and Point B experts as they share practical solutions leaders can use to grow and optimize their operational blueprint.
You’ll learn:
- How to define operational excellence in your business
- Proven strategies and tactics to address common operational excellence problems
- Actionable steps for implementing operational excellence initiatives
Speakers
Teresa Hegdahl | VP Global Phygital Strategy and Innovation, Pizza Hut for Yum! Brands, Inc.
Laura McIntyre | Solutions Director, Point B
Kirsten Markley (Moderator) | Customer Executive, Consumer & Retail, Point B
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