Thursday, March 27th
8:00 AM PST / 11:00 AM EST
The debate is over: Retailers recognize the transformative power of automation. 40% of retailers currently use intelligent automation technology, and a staggering 80% anticipate using it this year. SanMar’s story illustrates why.
Learn how they tackled burdensome order processing and long wait times in their sales team. Faced with hiring more staff to meet customer service standards while risking a hit to product margins, they turned to automation to streamline operations. This strategic move boosted efficiency and secured a sustainable competitive edge, saving over $4M in labor costs alone.
Join us for this insightful webinar, where experts from Point B Retail and Technology and SanMar executives will delve into their unique journey. They'll share first-hand insights into how they identified and integrated automation into their order processing to maintain agility, optimize costs, improve customer satisfaction, and scale business operations effectively.
Agenda
- Insights into retail's adoption of automation
- The SanMar Narrative: How automation contributed to over $4M in savings
- Guidance on how to map out your automation path and where to begin
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Speakers
Alex Chang | Solutions Director, Technology Innovation and Build, Point B
Alex is the Solutions Director at Point B, leading the Technology Innovation & Build practice. With over 20 years of experience in business strategy and technological transformation, he delivers results across diverse industries. He specializes in building and scaling data and analytics capabilities within retail, healthcare, and financial services, focusing on measurable outcomes. His leadership encompasses data strategy, customer insights, product performance, campaign analytics, payer claims, market commercialization, and precision medicine. Alex holds a BS from the University of Toronto and an MBA from Carnegie Mellon University. He is committed to ensuring each initiative delivers value and helps organizations achieve their goals.
Dale Roth | Customer Executive, Consumer & Retail, Point B
Dale is a consulting executive with over 25 years of experience building and leading high-performing teams to solve complex business and technology challenges across diverse industries, including retail, technology, manufacturing, transportation, and invention. He has a proven track record of success in strategic roles, including eCommerce and digital transformation, strategy development, organizational leadership, technical project and program management, hands-on development and technical analysis, architecture and design, production support, and training development and delivery. Dale is known for his ability to deliver results, building trust with clients and colleagues, and fostering positive, long-term relationships.
Andrew McDonough | Director, Strategic Initiatives, SanMar
Andrew is the Director of the Enterprise Program, Portfolio, and Project Office (E3PO) at SanMar, the nation's largest supplier of promotional apparel. He leads SanMar's strategic execution, managing the enterprise portfolio roadmap and strategic planning process in close collaboration with business and technology leaders. Previously, he led the implementation of Point B's Email Automation solution at SanMar. Andrew joined the company in 2021, after nearly a decade in healthcare technology and management consulting. He lives in Seattle, Washington, with his wife and two sons.
Chantelle McCall | Senior Director of Sales Operations, SanMar
Chantelle is the Senior Director of Sales Operations at SanMar, the nation's largest supplier of promotional apparel. She began her career at SanMar in 1991 as a Customer Service Representative and has advanced to a leadership role in Inside Sales and Sales Operations. With over three decades of experience, Chantelle is passionate about driving sales efficiency, optimizing processes, and building strong customer relationships. Her deep understanding of SanMar's business and commitment to operational excellence are key to the success of the company's sales teams. In her leisure time, Chantelle enjoys exploring the world of wine and supporting her husband's boutique winery. She is also a proud mother of two teenagers (ages 16 and 13) active in baseball, softball, and volleyball.
